AI-powered reputation management
Turn happy customers into reviews, repeat visits and referrals
Pentriq is an AI-powered reputation management platform that helps you collect, monitor, analyse and improve customer reviews — and brings customers back for their next visit — so your reputation and repeat revenue grow without the manual follow-up.
- Private feedback on every request
- Unsubscribe link in every email
- Set up in minutes
Illustrative dashboard with sample data.
Features
Everything you need to earn and keep happy customers
One platform for the follow-up that most service businesses never have time to do.
Automatic review requests
A three-step email sequence — request, day-3 reminder, day-7 final reminder — that stops the moment a customer clicks or responds.
Private feedback, always offered
Every request includes the public review link and a private feedback option, for everyone. Never gated by sentiment.
Rebooking reminders
Know when each customer is due back based on the service they booked, and nudge them to book again automatically.
Loyalty and referrals
Reward visits, reviews and referrals with points. Generate referral codes and see who brings in new customers.
Dynamic segments
Build live segments like “60+ days since last visit and £200+ lifetime value” that never go stale.
Analytics you can explain
Click-through rate, 30-day rebooking rate, revenue from reminders, and a customer health score based on recency, frequency and spend.
How it works
Up and running in three steps
- 01
Add your customers
One at a time after a visit, or import your existing list from a CSV in seconds.
- 02
Pentriq follows up
Emails go out after the delay you choose, with reminders and automatic retries. No manual chasing.
- 03
Watch it add up
Track clicks, rebookings and loyalty from one dashboard, and act on what you see.
Built to keep you on the right side of the rules
Fake or gated reviews put your reputation at risk. Pentriq enforces compliant behavior in the product itself, not just in a policy page.
No review gating
Every customer sees the public review link and the private option, regardless of how they might rate you (FTC 16 CFR Part 465 and Google policy).
Unsubscribe in every email
Opt-outs stop all future sends and cancel anything already scheduled, keeping you on the right side of CAN-SPAM.
Retries, not silent failures
Failed sends are retried with exponential backoff up to five times, and anything that still fails is surfaced on your dashboard.
Ready to put your follow-up on autopilot?
Create your account, add your Google review link, and add your first customer. Pentriq takes it from there.